Redesigned Statement FAQs
MSGCU account and credit card statements have an updated look. Beginning with your year-end statements received in January, they provide the same information with a fresh, easy-to-read format. Below are answers to a few questions you may have as you review your new statement. As always, we’re here to help should you have additional questions.
Why did member statements change?
As part of championing your finances, we want statements to be easy to read and understand. The updated statement is also consistent with our refreshed logo and brand, launched in 2021.
Where can I find my 2021 dividends for tax purposes?
Similar to previous statements, a combined total of all dividends paid across all accounts is located at the end of your statement. You can also find them on your 2021 1099 form, which will be available in the eStatements portal by January 31.
Why did the amount on my total loan balance increase on the new statement?
Members who have an MSGCU mortgage will now see their home loan balance reflected in their loan account summary at the beginning of their statement.
Where is my mortgage payment history?
Please refer to your mortgage statement sent mid-month or log into Online or Mobile Banking to see payment history details. December statements will available mid-January.
Where can I find 2021 mortgage interest paid?
Please refer to your mortgage statement sent mid-month. December statements will be available mid-January. For tax purposes, please refer to the 1098 form, which will be available by January 31.
When available, you may view and print your 1098 form online or in our mobile app if you are enrolled to receive eStatements. To find your 1098 form:
- Log in to Online Banking or Mobile Banking
- Select eStatements from the menu
- Select Tax Statements
You can then view or print the statement.