Jeff T. | Repayment Solutions Specialist

In Repayments, our team works to educate and offer solutions to members while reducing delinquency and minimizing losses for the credit union.

A day in my life:

I work closely with other departments to ensure we are offering the best solutions to our members. I assist members with payment arrangements, loan extensions and loan modifications. Being in Repayments, I also assist with repossessions of our collateral and legal action if that becomes necessary.

Something that surprised me after I started working at MSGCU:

MSGCU has received Bauer Financial’s highest rating, five stars, for more than 20 years and boasts a member satisfaction rate of over 96%.

How is MSGCU different than other financial institutions you've worked for?

MSGCU encourages savings for their team members. They have a great 401k program.

Where I want to be in 5 years:

I would like to promote business lending for MSGCU as a Member Business Loan Officer.

Interviewing advice/tips:

Be sure to have a positive attitude and utilize negations skills.


A Day in the Life for Jeff

About Jeff

  • Title: Repayment Solutions Specialist
  • Years of service: 3 years and 3 months
  • Graduated from: Bachelor of Science in Business Administration, Central Michigan University
  • Office location: Troy
  • Favorite thing about MSGCU: Leadership cares about their members and team members. Not only do they care, you can feel it.