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Call Center

Michigan Schools and Government Credit Union's Call Center is here to help when you need to discuss a loan or other services. Please contact us with any requests, inquiries, or feedback.

You'll be connected with our Michigan-based Member Service Representatives during the hours listed below. If you reach us after hours, please leave a detailed voicemail, and we will return your call the next business day.

Phone: 586.263.8800
Toll Free: 1.866.MSGCU4U (1.866.674.2848)
Fax: 586.263.8826

Our call center hours are:

  • Monday to Wednesday: 8 am – 5 pm
  • Thursday: 8 am – 6 pm
  • Friday: 8 am – 7 pm
  • Saturday: 8 am – 1 pm
  • Sunday: Closed

Our live chat is available until 8pm on weeknights! 

You can now chat online with our representives beyond normal business hours:

  • Monday to Friday: 8 am – 8 pm
  • Saturday: 9 am – 1 pm

We are frequently asked about the MSGCU Routing & Transit Number—272480173—which can be found at the bottom of every page on msgcu.org, as well as at the bottom of your page within Online Banking.

Live Chat

Can't get to a branch or phone? With Michigan Schools and Government Credit Union's Live Chat, you can still contact us by using your computer or mobile device. We can answer any question relating to your account or one of our products.

It's easy! Simply click on the Chat icon in the menu of msgcu.org or click the link in the box to the right. Fill out the pre-chat survey and you'll be connected with our Michigan-based Chat Agents during normal business hours. After hours, you'll be asked to leave a detailed message, and we will reach out to you on the next business day.

Our live chat is available until 8pm on weeknights! 

You can now chat online with our representives beyond normal business hours:

  • Monday to Friday: 8 am – 8 pm
  • Saturday: 9 am – 1 pm

Live Chat is safe, secure, and easy!