LaRinda B. | Help Desk Technician

I assist over 375 team members across all of our branches with any technical issues that may arise. I support our team via phone, email, chat, and ‘walk ups’.

A day in my life:

I learn something new almost daily by answering calls, working with vendors, travelling to one of our other branches for issues that may arise. Each day is something different. This is not a typical Help Desk Technician role.

Something that surprised me after I started working at MSGCU:

Team members have a lot of patience and are willing to help each other even when they are not in the same department. I believe the quote, “There’s no ‘I’ in ‘TEAM’” describes this company so well.

How is MSGCU different than other financial institutions you've worked for?

This is the first financial institution I’ve worked for, and it is exceptionally different from my previous employers. Everyone is friendly and the atmosphere has been welcoming.

Where I want to be in 5 years:

I want to obtain my Bachelors in Computer Science and be in more of a leadership role.

Interviewing advice/tips:

Be prepared, be truthful and be your authentic self. Get as many certifications as possible to prepare you for an IT role. Being open to learn new things will help you in this role.


A Day in the Life of LaRinda

About LaRinda

  • Title: Help Desk Technician
  • Years of service: Less than 1 year
  • Graduated from: Currently enrolled in Oakland Community College
  • Office locations: Troy
  • Favorite thing about MSGCU: There are so many to mention but the most important is the friendly environment, good benefits, and endless opportunities.