Coming soon, a new look for your statement
 

As your financial champion, we’re always looking for ways to support your financial well-being. That’s why we’re making updates to our statements, including refreshed formats, consolidated mailings, and an improved eStatement experience while keeping all your important information easily available.

What you need to know

• All information currently included in your statements will remain in your statements.
• Printed and mailed statements are produced in black and white, while electronic statements will remain in color.
• Notices will be consolidated, where appropriate, for increased convenience and better organization.
• Documents will be included in simplified, service-level delivery preferences based on how you choose to receive:
   
  • Statements
  • Notices
  • Tax forms

Delivery preferences

• Statements will be accessed through an updated eStatement portal within online and mobile banking, same experience as today.
• If you are already enrolled in eStatements and have an email on file you will be automatically enrolled, no action is needed.
• If you are enrolled in eStatements and have at least one statement type selected for electronic delivery, you will be defaulted to electronic delivery for all of your statements.
• Members without an email on file will need to re-enroll in eStatements once portal is live on April 17.
• Notices will continue to follow your current delivery preference.

How to read your statement

The new statement guide and new mortgage statement guide will help you identify where to find relevant and important information on your statements.