Connect to your money

Manage your accounts anytime—it’s convenient with our free automated Phone Banking service. You don't even need to be in Michigan to take care of various financial tasks by phone. All you need is your member number and a unique personal identification number (PIN) that you create during your first call.

Phone Banking is easy to use. Our system will guide you through each step; just call 866.263.1199 or call us, toll-free, at 866.674.2848, option 3. Simply listen to the phone prompts and follow the menu of options.

To learn more, read our Getting Started section. Or, download our printable MSGCU Phone Banking Guide.

Getting Started

All you need is your MSGCU account number and a unique personal identification number (PIN) that you create during your first call. For information on a specific Share, you will need to know the Share ID you are inquiring about. This is located on your Monthly Statement or you can hear a list of the available ID numbers on the Balance Inquiry Menu (MENU Option 1)

MENU vs. EXPERT Mode

Phone Banking offers two interaction options. When using MENU mode, simply listen to the prompts and press the number that best matches your selection. You can make a selection at any time during the voice prompts. Once you have become familiar with Phone Banking, you may wish to utilize the EXPERT mode.

Quick Tips

  • You can see our complete list of MENU options below, or download our printable MSGCU Phone Banking Guide.
  • When entering transfer amounts, the decimal automatically precedes the last two digits. (Example $55.24 = 5524)
  • When entering dates, use six digits. (Example June 26, 2018 = 062618)
  • Calls are automatically terminated if no selection is made for 30 seconds or if the call exceeds 10 minutes.
  • To speak to a Member Service Representative, press 0.
  • To have a MENU option repeated, press 9.
     


Phone Banking MENU Guide

1. BALANCE INQUIRIES

  1. Account Balances
  2. List of Open Savings/Checking Accounts
  3. Loan Information
  4. List of Open Loans
     

2. HISTORY INFORMATION

  1. Last Payroll Deposit
  2. Last Deposit
  3. Recent Transactions
  4. Loan History
  5. Recent Deposits
  6. Detailed Transactions
    1. Recently Cleared Checks
    2. Recent ACH transactions
    3. Payroll Transactions
    4. Recent Loan Payments
       

3. WITHDRAWALS

  1. Process a Withdrawal
     

4. TRANSFERS

  1. Share to Share
  2. Share to Loan
  3. Loan to Share
  4. Make a Credit Card Payment
  5. Make a Mortgage Payment

5. CHECKING INFORMATION

  1. Checking Information
  2. Check Inquiry
  3. Check Number Range Inquiry
  4. Recently Cleared Checks
  5. Check Copy Request
  6. Check Reordering
     

6. LOAN INFORMATION

  1. Loan Information
  2. List of Open Loans
  3. Loan Payment Inquiry
  4. Recent Loan Payments
  5. Loan Payoff
  6. Mortgage Information
     

7. ADDITIONAL MENU OPTIONS

  1. Year-to-Date Information
    1. Contributions and Tax Information
    2. Dividend and Interest
    0.  Speak to MSGCU Representative
  2. Change Preferences
    1. Change PIN
    2. Change to Menu/Expert Mode
  3. Change to Another Member's Account
  4. Savings, Certificate, IRA Information
  5. Branch Locations and Hours

Using EXPERT Mode

Once you have become familiar with Phone Banking, you may wish to utilize the EXPERT mode. To change from MENU to EXPERT mode, you will need to change your preferences. To do this, select Additional Menu Options (MENU Option 7) then select Change Preferences (MENU Option 2). Listen for the prompt “Change Your Interaction Mode” and you will then be able to navigate using the EXPERT numbered options. You may switch back to MENU mode at any time.

Quick Tips

  • See our complete list of EXPERT codes below. Or, download our printable MSGCU Phone Banking Guide.
  • When entering transfer amounts, the decimal automatically precedes the last two digits. (Example $55.24 = 5524)
  • When entering dates, use six digits. (Example June 26, 2018 = 062618)
  • Calls are automatically terminated if no selection is made for 30 seconds or if the call exceeds 10 minutes.
  • To speak to a Member Service Representative, press 0.
     


Phone Banking EXPERT Guide

1. BALANCE INQUIRIES

  • [11] Account Balances
  • [12] List of Open Savings/Checking Accounts
  • [13] Loan Information
  • [14] List of Open Loans
     

2. HISTORY INFORMATION

  • [21] Last Payroll Deposit
  • [22] Last Deposit
  • [23] Recent Transactions
  • [24] Loan History
  • [25] Recent Deposits

  • Detailed Transactions
    • [26] Recently Cleared Checks
    • [27] Recent ACH transactions
    • [28] Payroll Transactions
    • [29] Recent Loan Payments
       

3. WITHDRAWALS

  • [31] Process a Withdrawals
     

4. TRANSFERS

  • [41] Share to Share
  • [42] Share to Loan
  • [43] Loan to Share
  • [44] Make a Credit Card Payment
  • [45] Make a Mortgage Payment

5. CHECKING INFORMATION

  • [51] Checking Information
  • [52] Check Inquiry
  • [53] Check Number Range Inquiry
  • [54] Recently Cleared Checks
  • [55] Check Copy Request
  • [56] Check Reordering
     

6. LOAN INFORMATION

  • [61] Loan Information
  • [62] List of Open Loans
  • [63] Loan Payment Inquiry
  • [64] Recent Loan Payments
  • [65] Loan Payoff
  • [66] Mortgage Information
     

7. ADDITIONAL MENU OPTIONS

  • Year-to-Date Information
    • [71] Contributions and Tax Information
    • [72] Dividend and Interest
    • [73] Speak to MSGCU Representative

  • Change Preferences
    • [74] Change PIN
    • [75] Change to Menu/Expert Mode

  • [76] Change to Another Member's Account
  • [77] Savings, Certificate, IRA Information
  • [78] Branch Locations and Hours

READY TO GET STARTED?