Bank wherever you are and whenever you want

  • Online Banking lets you view balances, send person-to-person payments, control MSGCU debit/credit cards, and more
  • Set up alerts to notify you when certain account activity occurs
  • Make mortgage, personal loan, credit card and other bill payments
  • Open new accounts anytime
  • Apply for a mortgage, Visa card or personal loan

The advantages of Online Banking go on and on. And all these services are free. Our members can order new checks, view monthly account eStatements, receive account alerts, and export transaction history to financial software. And rest assured, we have state-of-the-art systems to secure our servers and networks, with additional layers of security to safeguard your personal and account information. For specific details, review our security information.

Please review our software requirements to ensure your internet browser is compatible with our security settings.

Online Banking Frequently Asked Questions

To view our frequently asked questions, please select from our categories below.

Need help? Feel free to view our tutorials, stop by a branch, give us a call at 586-263-8800, or chat with us online.

Need assistance? Check out our tutorials.

View these quick tutorials to help you register and use our online banking and mobile app.

To register, you’ll need your MSGCU account number. You can find it on your membership card. If you have a loan through us, your loan coupons or your loan origination documents will also have this number.

You’ll set up a username and password, as well as a security phrase and image. Your security phrase can be anything you want it to be. The phrase and image help protect you from scammers that try to get you to log into a fake site and steal your log-in credentials. After registering, if you don’t see the security image and phrase, or it's different from what you entered, don’t log in!

You’ll also set up security questions. These help keep you protected when you try to log in from a new device. You’ll answer a question so we know it’s really you.

Registering for MSGCU's online banking (on your computer)

Registering for MSGCU's online banking is quick and easy. View video transcript.

Registration for MSGCU's online and mobile banking using the mobile app

Registering for MSGCU's new online and mobile banking is quick and easy using the new MSGCU app on your smartphone. View video transcript.

Watch the videos above, or download and print our instructions.

Logging in to the new system is quick and more secure than ever. Even if you’re logging in on your computer, you can use your smartphone’s fingerprint or facial recognition to help verify your identity with the Quick Login feature. View the video below for instructions to log in and set up Quick Login.

And don’t forget, you first need to register before you log in for the first time. 

Logging in to MSGCU's New Online Banking and Using Quick Login

Logging in is safe and easy using MSGGU's Quick Login feature. View video transcript.

Watch the video above, or download and print our instructions.

Getting around your MSGCU online accounts has never been easier. Here is a quick view around.

Navigating MSGCU's online banking (using your computer)

Take a tour of MSGCU's online banking. View video transcript.

Navigating MSGCU's mobile banking app

Take a tour of MSGCU's mobile banking app. View video transcript.

Setting up alerts and notifications helps you keep track of your accounts automatically.

Setting up alerts in online banking (on your computer)

This video describes how to setting up alerts with MSGCU's new online banking. View video transcript.

Setting up alerts in the MSGCU mobile banking app

This video shows you how to setting up alerts in MSGCU's mobile banking app. View video transcript.

You can set alerts for each account you have with us. For example, if you want to know when your checking account goes below $100, you can set that up. You can also customize alerts for your account, for example, anytime you make a change to your contact information, or every time you log in.

Watch the videos above, or download and print our instructions.

Need to send your friend or family money quickly – and securely? No problem – you can now do this using your MSGCU account. Simply enter their email address or mobile number, choose the amount and send. Your friend will get an email or text letting them know the funds are available in their PayPal account. They’ll log into their PayPal account (or create one) to get the payment.

 

Pay a friend using online banking (on your computer)

Video walks you through paying a friend or family member using MSGCU's online banking. View video transcript.

Pay a friend safely using PayPal in the MSGCU mobile app

Video describes sending money to a friend or family member via PayPal using the MSGCU mobile app. View video transcript.

 

Watch the videos above for more help or download and print our instructions.

Lock or unlock your credit or debit card in online banking (on your computer)

Lock and unlock your MSGCU credit or debit cards with ease.  See video transcript.

Lock or unlock your credit or debit card with the MSGCU mobile app

Lock or unlock your credit or debit card with the MSGCU mobile app. View video transcript.

We’ve all experienced the anxiety that comes when you see an empty slot in your wallet where your card normally goes. Now, you can lock, or freeze, your card with a simple click of a button using the new Card Control feature in MSGCU’s online banking. And once you find that card, it’s a simple click to turn it back on. If your card truly is lost or stolen, you can also report it and request a new one.

Transferring money from one MSGCU account to another has never been easier. Simply choose which account you’re transferring from and where it’s going. You can even set up recurring transfers to help you meet your savings goals! Use the same process for paying your MSGCU credit card or even paying your MSGCU loan.

Transferring money in online banking (using your computer)

Video shows you how to transfer from one MSGCU account to another. View video transcript.

Transferring money using the MSGCU mobile app

Video describes how to transfer money from one MSGCU account to another. View video transcript.

Watch the videos above or download and print our instructions.

Do you have more than one MSGCU membership? You can now link your memberships together under one username so you don’t have to log in to each separately. Follow these instructions to link your accounts.

Link memberships in online banking (using your computer)

Video walks you through linking multiple MSGCU memberships into one login. View video transcript.

Link memberships using the MSGCU mobile app

Video describes how to link multiple MSGCU accounts together using MSGCU's mobile app. View video transcript.

Paying your MSGCU loan from your MSGCU funds just got even easier. Simply choose which account you’re paying from, select your loan, and then choose to pay your regular payment or another amount.

Paying your loan in online banking (using your computer)

Video shows you how to pay your loan in MSGCU's new online banking. View video transcript.

Paying your loan with MSGCU's mobile app

Video walks you through paying your loan using MSGCU's mobile app. View video transcript.

Quicken Instructions

MSGCU's new Online Banking is compatable with Quicken's Express Web Connect. This means you can automaticaly download your MSGCU transactions using Quicken's One Step Update. You can also continue to download your transactions manually if you'd like.

Download our Quicken instructions (includes Quicken for Windows and Quicken for Mac).

QuickBooks Instructions

Setting up and using QuickBooks with MSGCU's new online banking has never been easier.

Download our QuickBooks instructions (includes QuickBooks for Windows and QuickBooks for Mac).

You don't need to come to a branch to deposit a check. With Mobile Deposit, depositing a check is quick, easy and safe through MSGCU’s mobile app. Make sure the check is signed on the back with “For Mobile Deposit Only at MSGCU” under your signature. Log in to the app and select Mobile Deposit and follow the prompts.

Depositing a check using MSGCUs mobile app

Video explains how to deposit a check to your MSGCU account with the MSGCU mobile app. View video transcript.

You can check your balance with the new MSGCU Mobile App without even needing to log in! Watch the tutorial below for instructions to set up and use the convenient Quick Balance feature.

Checking your balance with Quick Balance in MSGCU's mobile banking app

Video walks you through setting up and using MSGCU's Quick Balance feature, which allows you to check your balance without having to log in to the app. View video transcript.

If you use more than one bank or credit union, you can easily transfer funds between your other financial institution and MSGCU. Watch the videos to see how to set this up and how to transfer funds between MSGCU and your other account. You’ll need the routing number and account number of your other account to get started.

Connecting your MSGCU account with an account from another bank or credit union in online banking (using your computer)

Video walks you through linking your MSGCU account with an account from another bank or credit union. View video transcript.

Connecting your MSGCU account with an account from another bank or credit union in the MSGCU mobile app

Video to help you link your MSGCU account with your accounts at another bank or credit union. View video transcript.

Watch the videos above or download and print our instructions.

 

And don't forget, we're here to help. Stop by a branch, give us a call at 586-263-8800, or chat with us online. 

Supported browsers

The following browsers support TLS 1.1 and TLS 1.2 protocols, which are required to securely log in to Online Banking:

  • Google Chrome Version 22+ (recommended for most Windows operating systems)
  • Mozilla Firefox Version 27+
  • Opera Version 12.18+
  • Safari Version 7+
  • Internet Explorer Version 11+ (Version 9+ is capable but you'll need to enable TLS 1.1/1.2)
  • Android Version 5.0+

It is important to note: Windows Vista and XP systems that use Internet Explorer as their browser will not have the ability to support TLS 1.1 & 1.2. In order to access Online Banking, you will need to install another browser such as Chrome or FireFox to access Online Banking.
 


Need to update your browser?

For instructions on how to update, visit your browser's help resources—or download the latest versions below. It shouldn't take more than a few minutes to download and install the browser of your choosing. 

 

Your browser is up to date, but you still can't access your account.

It is possible that, while you may be using a supported version of your browser, you may still need to enable the TLS 1.1 encryption in your settings. For a list of how to quickly turn on this security level, review the directions listed below for the browser you regularly use to access Online Banking.

 

Can't update your browser?

If your system is locked down due to compatibility issues or if you usually view MSGCU Online Banking at work, consider these hints to access your account.

  • Ask your IT admin to update your browser if you cannot install updates yourself
  • If you can't change your default browser because of compatibility issues, think about installing a second browser to access your MSGCU account and keep the old one for company-related tasks
  • Consider logging in to your account with our mobile banking app—or by using the latest browser—on your tablet or smart phone

READY TO GET STARTED?