Recently, an increased number of members are reporting texts from scammers claiming to be from MSGCU. The texts start with the criminals falsely claiming that a fraudulent transaction has occurred on the member’s debit or credit card. The member is asked if they made the fabricated card transaction. Then the scammers will attempt to gather online banking credentials, including username, password, and one-time verification code to “deactivate the compromised online banking account.” The criminals will use the log-in details to steal money from the member’s account.

Text messages may say:

If you ever receive a suspicious text or call, do not reply, click on any links, or call the number back. Instead, immediately call MSGCU directly at (586) 263-8800 or (866) 674-2848. You can also visit any of our 24 branch locations to report if your account or identity has been compromised so that we can help. If you do receive one of these texts, do not give out any of your account information, including username, password, one-time verification code, or full credit or debit card details.

Important: As a reminder, MSGCU will NEVER ask for your online banking password, log-in verification code, and/or full credit and debit card details for fraud protection or to verify your identity. While you may receive a call or text from MSGCU's fraud department for unusual activity on your credit or debit card, we will never ask you for detailed card information, including the 3-digit CCV number on the back of your card and/or the expiration date.

Category: Scam Alerts