COVID-19 Update: June 10

We are proud to report how we have been helping our members and the community during the coronavirus pandemic.

infographic: how MSGCU has been helping members during COVID-19

View infographic transcript

 

COVID-19 Update: June 1

We have been diligently monitoring the COVID-19 situation with the safety of our members and team members as our top priority. Michigan is beginning to reopen with appropriate safety precautions in place. In turn, Michigan Schools and Government Credit Union is preparing to fully reopen our branch offices for member service.

Starting Thursday, June 4: Lobbies will be open at all MSGCU branches.

We are happy to announce lobby access will be available at all MSGCU branch offices beginning Thursday, June 4. Our normal hours of operation will be in effect and no appointment will be necessary. Please let us know if you are high risk and in need of accommodation to visit the branch. We will do our best to work with your unique situation.

As always, we are here to help with all of your financial needs, including loans, mortgage closings and refinances, and financial counseling.

In-person at the branch or contactless service available.

Contactless services continue to be a safe and convenient option for your day-to-day banking needs. We continue to encourage the use of:

Many transactions can be done quickly and securely using contactless services, such as depositing a check via the MSGCU Mobile Banking App or withdrawing cash at the drive-thru or ATM.

Safety for you and team members is critical.

We welcome you to visit us in the branch if you are not experiencing symptoms of COVID-19 and will require you to wear a mask to enter the lobby. We may ask you to temporarily lower your mask for identification purposes. The following protective measures remain in place to keep you and our team members safe:

  • Protective shields at workstations
  • Social distancing
  • Temporary limitations of high-touch lobby amenities such as coffee stations, literature and restrooms
  • Sanitization stations available for visitors and team members
  • Nightly sanitation in addition to daily cleaning efforts

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay and other ways. Read more about our Coronavirus Relief Assistance, or contact us so we can help.

We’ll continue to keep you updated.

We are excited to reestablish full lobby access at all MSGCU branch offices. As the COVID-19 situation evolves, we must and will respond quickly. We will continue to keep this webpage updated with the most up-to-date information.

We are proud to be on the front lines of your finances. We will get through this, together.

COVID-19 Update: May 26

The safety of Michigan Schools and Government Credit Union members, team members and the community has, and continues to be, of utmost importance as we monitor the COVID-19 situation.

Lobby access by appointment is available at all MSGCU branches.

We are happy to announce appointments are now available at all MSGCU branch offices during normal hours of operation. We are here to help with all of your financial needs, including loans, mortgage closings and refinances, as well as day-to-day financial assistance. To make an appointment, please call us at 1.866.674.2848.

Safety measures are in place to keep members and team members safe.

Anyone in the branch lobbies will be required to wear a mask, including members and MSGCU team members. For your financial safety, we may ask you to temporarily lower your mask for identification purposes. The following protective measures are also in place:

  • Protective shields at workstations
  • Social distancing
  • Temporary limitations of high-touch lobby amenities such as coffee stations and literature
  • Sanitization stations available for visitors and team members
  • Nightly sanitation in addition to daily cleaning efforts

Contactless service is also available.

While we are excited to offer in-person services via appointments, we also encourage you to use contactless service options, including:

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay and other ways. Read more about our Coronavirus Relief Assistance, or contact us so we can help.

We'll keep you updated.

As you know, the spread of COVID-19 was rapid and Michigan has been significantly impacted. While we are excited to re-establish lobby access by appointment at all MSGCU branches, should the situation evolve, we must respond quickly. We will continue to keep our website updated with the most up-to-date information. We are proud to be on the front lines of your finances.

We will get through this, together.

COVID-19 Update: May 4

We have been diligently monitoring the COVID-19 situation to ensure we are taking the necessary precautions to support our members and our community during Michigan’s Stay Home, Stay Safe order.

Drive-thru access is available at all MSGCU branches.

We are happy to announce drive-thru service is now available at all MSGCU branch offices. Locations temporarily closed on March 31 are now open and available at our normal hours of operation. As an essential service, MSGCU is open to service you through:

We are full-service during this time.

All services, including loans, mortgage closings and refinances, and day-to-day financial needs are available. Many services can be performed electronically. So, while we love seeing you at the drive-thrus and are happy to be open to service you, we continue to encourage you to remain at home and call us or utilize online or mobile banking. If you need help setting up an account, please watch our tutorials or contact us and we’ll walk you through it.

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay or other. Read more about our Coronavirus Relief Assistance, or contact us so we can help.

Keeping team members and members safe.

MSGCU is taking precautions to keep our team members safe by requiring social distancing at branches and throughout our offices, and many of us continue to perform our duties remotely. Sanitization stations are maintained at all MSGCU branch offices and team members will be wearing masks. In addition to normal cleaning efforts, nightly sanitation will occur at each branch office.

We’ll keep you updated.

As you know, the spread of COVID-19 was rapid and Michigan one of the hardest-hit states. While we are excited to re-establish drive-thru access at all MSGCU branches, should the situation evolve, we must respond quickly. We will continue to keep this webpage updated with the most up-to-date information.

We are proud to be on the front lines of your finances. We will get through this, together.

 

COVID-19 Update: April 9

Michigan Schools and Government Credit Union remains here for you and ready to serve.

Michigan's Stay Home executive order was recently extended through April 30, 2020. As we announced when the order first went into effect: we are, and remain, here for you.

We are still considered an essential service.

This means that we remain open to service you through:

We are still full-service during this time.

We have had a lot of questions from our members about services available during this time. Simply stated: all services remain available. In addition to your day-to-day financial needs, we continue to process loans, mortgage closings and refinances. Although we miss seeing you in the branch lobby, you can still count on your MSGCU family to be there for you via phone, in the branch drive-thru or online.

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay or other. Read more about our Coronavirus Relief Assistance, or contact us so we can help.

Our team members are safe and doing well.

Thank you to the many members who have asked about the well-being of our MSGCU team members. We are well. Social distancing is in effect at branches and throughout our offices, and many of us continue to perform our duties remotely.

We will continue to keep this page updated with the most up-to-date information.

We will get through this, together.

 

COVID-19 Update: April 7

We hope you are all Staying Home and, most importantly, Staying Safe, as our governor recently asked us to do. We're here to help ease financial stress if you've been impacted by COVID-19.

We're proud to announce our Coronavirus Relief Assistance. In addition to helping our impacted members with loans at 0%, we’ve also eliminated many fees and reprogrammed our Skip-A-Pay option to provide relief for our impacted members for a full 90-days instead of the standard month. Learn all about it and apply here.

We're here to help you get the most out of your money today, so you can come out stronger tomorrow. We'll get through this, together.

COVID-19 Update: March 30

We continue to monitor the coronavirus (COVID-19) situation to ensure we are taking the necessary precautions to support our community with the Stay Home and Stay Safe order. The virus has yet to hit its peak and continues to spread. We, at MSGCU, take our responsibility seriously and are taking actions to limit the spread of this virus.

Important changes to branch access.

With the health and safety of our community, members and team members top of mind, branch offices in the following locations will temporarily close, effective March 31, 2020:

  • Commerce Township (North Pontiac Trail, West of Haggerty)
  • Farmington Hills (Orchard Lake, North of 13 Mile)
  • Royal Oak (Woodward, North of 13 Mile)
  • Shelby Township (22 Mile and Hayes)
  • Sterling Heights (18 Mile and Mound)
  • Sterling Heights (16 Mile, East of Dequindre)
  • Warren (14 Mile and Schoenherr)

ATMs remain open at these locations, and at all other MSGCU locations.

MSGCU is an essential service and remains open to serve you.

We remain available to service you with our call center and online chat, Online and Mobile Banking and ATMs. Branches providing drive-thru service are listed on our locations page.

We urge you to remain at home and utilize our new online banking. If you need help setting up an account, please watch our tutorials or call us and we’ll walk you through it.

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as low interest personal loans, loan skip-a-pay or other options. Read more about our Coronavirus Relief Assistance.

We’ll keep you updated.

We will continue to keep this webpage updated with the most up-to-date information. This will include any changes that impact members.

We will get through this, together.

COVID-19 Update: March 23

Through our 65 years, we’ve remained a constant financial partner for our members, despite what local, national or global events occur around us. Coronavirus will not change our commitment to our members.

Governor Whitmer announced an executive order, “Stay Home, Stay Safe,” earlier today in response to the COVID-19 pandemic outbreak. This order begins March 24 at midnight and will be in effect until April 13. We understand these are unprecedented times, and with that comes uncertainty. We are, and remain, here for you and ready to serve.

How we serve you will be different in order to protect you, our community and our team members. However, rest assured that we will continue to make every effort to accommodate your financial needs with the same service standards you have come to expect from MSGCU.

Michigan Schools and Government Credit Union is considered an essential service.

This means that we are open to service you. In response to “Stay Home, Stay Safe” we will maintain member service through drive-thru lanes, ATMs, our call center and online chat and Online and Mobile Banking.

We urge you to stay at home and utilize our virtual services. If you need help setting up an account, please watch our tutorials or call us and we’ll walk you through it.

Sanitization procedures are underway at our drive-thru lanes and ATMs. And for the team members in our branches and back offices, social distancing is in effect. Many team members are performing their duties remotely.

Your MSGCU accounts are safe.

The National Credit Union Administration (NCUA) insures your accounts up to $250,000. This means that your checking and savings accounts are safe. If you have funds in a CD, remember that the interest rate doesn’t change based on market conditions. The interest rate in which you start the CD is the interest rate that will remain throughout the term of that CD.

While your MSGCU accounts are protected, remember to be diligent with account security. Scammers are trying to take advantage of the world's heightened sense of alert. Read tips to keep you safe in our Security Center.

We are here for you.

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay or other. Please call us to discuss your options.

We’ll keep you updated.

We will continue to keep our website updated with the most up-to-date information. This will include any changes that impact members.

We will get through this, together.

COVID-19 Update: March 20

Through our 65 years, we’ve remained a constant financial partner for our members, despite what local, national or global events occur around us. Coronavirus will not change that. MSGCU team members are proud to remain at your service, in our drive-thru lanes, via in-branch appointments, on the phone and through our virtual services. During these challenging times, we are dedicated to providing caring assistance to our members.

Thank you to kindhearted members who have reached out to make sure we’re safe and healthy. Team members in branches and back offices are practicing social distancing and many team members are performing their duties remotely. Our locations continue increased sanitization efforts as previously described.

We've had some questions over the last few days from members that we want to make sure to address:

We are open for business.

We’re here and ready to help. While we might be interacting with you differently than before, such as over the phone versus in-person at a branch lobby, we are still here for you.

Business operations continue, including helping members with:

  • Loans
  • New and refinanced mortgages
  • Credit cards
  • Day-to-day banking needs, and
  • Support for our new online and mobile banking
  • Discussing options if you are having financial difficulties

Drive-thru lanes are operating normally.

You can perform many banking actions through the drive-thru that you can in the lobby. Simply pull up to a lane that’s open and a friendly MSGCU team member will help you.

Branches are available by appointment.

We remain available by appointment when needed. Call our call center to make an appointment.

You can still get an instantly-issued debit or credit card.

Our branch staff can instantly issue a debit or credit card. Call to make an appointment. If your card was lost or stolen and you don’t need it immediately, you can use our new online banking to report it as lost or stolen and order a new one via mail. Watch the tutorial to see how to do this.

ATMS are available 24/7.

MSGCU ATMs are undergoing sanitization procedures as mentioned below. They’re also available 24/7. Use our ATM locator to find one of 30,000 fee-free ATMS across the nation.

 

COVID-19 Update: March 18

We are proud to witness the power of caring and community coming together to aid all impacted by COVID-19. First responders, health care workers, teachers, students and members of the community: we are honored to work with you.

While we are amazed by the great work of many, we are also disheartened to hear of increased fraud attempts. Scammers are trying to take advantage of the world's heightened sense of alert. Please stay diligent in protecting your information, including:

  • Watch out for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that they have information about the virus. Always refer to CDC.gov for trusted information.
  • Ignore online offers for vaccinations. Only trust the CDC or World Health Organization (WHO) websites for medical breakthrough information.
  • Be alert to so-called COVID-19 “cure” and “vaccination” stocks that promise to make you lots of money. Do your homework before making any decisions. The U.S. Securities and Exchange Commission website is a good place to start.
  • Did you know Michigan protects consumers against price gauging for many items such as hand sanitizer, face masks and cleaning supplies? Report a retailer that has raised their prices to excessive levels.

MSGCU branches continue to be operational while limiting foot-traffic to our lobbies. Many new or in-progress loans can be closed remotely. Our drive-thru lanes, call center and online chat remain at your service. And you have 24/7 access to your MSGCU accounts via ATMs or Online or Mobile Banking

COVID-19 Update: March 16

Michigan Schools and Government Credit Union (MSGCU) continues to diligently monitor the coronavirus (COVID-19) pandemic. Each of us plays an important role in keeping ourselves and our community safe. At MSGCU, we are doing our part to be proactive in mitigating the risks and limiting the spread of the virus. As a result, our branch lobby availability will soon change.

While branch operations are fully functional, we will be limiting foot-traffic in branch lobbies to support the recommended practice of social distancing and actions taken by the State of Michigan. Branches will be assisting members through our drive-thru service at the hours listed below, or in-branch by appointment only, starting March 17, 2020.

Our drive-thru hours are extended through March 20

  • Tuesday to Friday: 9 am – 6 pm

Beginning Saturday, March 21

  • Monday to Wednesday: 9 am – 5 pm
  • Thursday to Friday: 9 am – 6 pm
  • Saturday: 9 am – 1 pm

We appreciate your understanding and want to remind you of all the different ways you can access your account information and complete your banking:

Online at msgcu.org or on your smartphone

Simply select “Log In” at the top right of any page on msgcu.org. We have recently updated our online banking, so if you haven’t created a new username and password in our new system, you will need to do so. It’s easy and only takes a few moments.

If you haven’t already, please download our new mobile app for Apple or Android devices. To use it, log in with your user name and password (it will be the same username and password as you use for online banking).

In the new online banking and mobile app, you can:

  • Transfer between MSGCU accounts and to and from external accounts
  • Pay your MSGCU loans or credit cards
  • Apply for a loan
  • Pay friends or family members via PayPal
  • Deposit a check (available through the app only)

Via phone or chat

Call us toll-free at 866.674.2848, or locally at 586.263.8800. We’re also here for you via online chat. Our hours of operation continue to remain the same:

Call center

  • Monday – Wednesday: 8 am – 5 pm
  • Thursday: 8 am – 6 pm
  • Friday: 8 am – 7 pm
  • Saturday: 8 am – 1 pm

Online chat

  • Monday – Friday: 8 am – 8 pm
  • Saturday: 9 am – 1 pm

At an ATM

You also have access to cash and account balances 24/7 through 30,000 ATMs across the nation.

Appointments

If you need a service that requires a visit to a branch, such as reissuing a debit or credit card, please call us toll-free at 866.674.2848, or locally at 586.263.8800 to talk to a service representative. We will work with you to accommodate your situation.

We are here for you

If you are impacted by COVID-19, we are here to support you, with programs such as short-term loans, loan skip-a-pay or other. Please contact us to discuss your options.

COVID Update: March 13

We at Michigan Schools and Government Credit Union are dedicated to your financial, and overall, wellbeing. We understand that the coronavirus (COVID-19) is a growing concern in Michigan for all of us.

What MSGCU is doing

We continue to monitor the coronavirus situation very closely. We are taking proactive measures to ensure our high level of service to you is uninterrupted in such an event that the outbreak becomes a more serious threat here in Michigan. These measures include:

  • Daily disinfecting efforts that include detailed cleaning of door handles, countertops, light switches, and additional high-contact surfaces in each of our branches, ATMs and back offices
  • Hand sanitizer at member check-in, sanitizing hand soap in restrooms and tissues at all branches
  • Requiring team members experiencing any flu-like symptoms to stay home

MSGCU remains fully-operational at all 15 branches and our call center, with no impact to hours of operation.

Our primary focus is keeping our members and team members safe. As the situation changes, we will continue diligent evaluation of how we keep our MSGCU community safe.

What you can do

We encourage members to utilize Online and Mobile Banking. It is available 24/7 and performs many functions that occur in branches, such as depositing a check or paying your loan or credit card.

During this time, we encourage you to follow the CDC’s best practices.

We also advise you follow the tips offered by the Federal Trade commission when interacting online, as scammers are unfortunately taking advantage of the situation.

Our future plans

We will continue to closely monitor the situation and evaluate our efforts to support the MSGCU community as needs arise. This webpage will continue to be updated with the latest information, should anything change.

Resources

Centers for Disease Control and Prevention

Coronavirus in Michigan

MSGCU Online Account Access (or select “login” above)

Coronavirus: Scammers follow the Headlines

Contact Us

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